Showing posts with label 3. THREE. Show all posts
Showing posts with label 3. THREE. Show all posts

19 Sep 2014

Three Update - How did Three sort the Pukkin problem? THE FUTURE IS NOW BRIGHT!

Mother 4 Justice - Elizabeth Robillard blogs and shares truth and information -
 250mm To: Executive Office <Executive.Office@three.co.uk>
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Thank you Sarah,little too late I'm afraid, with another provider now.
Sim card was stuck. Also - the PUK sent was erroneous.  Have written
to various bodies regarding the distress caused to sick, elderly and
disabled when faced with no 'phone. It is sheer discrimination by the
mobile companies not to issue emergency code to enable a call to
customer services, a simple fix would relieve a lot of suffering/could
prevent ww3! Thanks for your assistance, Liz

On Fri, Sep 19, 2014 at 12:42 PM, Executive Office
<Executive.Office@three.co.uk> wrote:
> Hello EC
>
>
>
>
>
> I=E2=80=99m sorry to hear your having problems trying to get help with yo=
ur account.
> I=E2=80=99ve been looking into this for you and I just wanted to get in t=
ouch.
>
>
>
> Thanks for sending your details, so we could validate your account. Howev=
er,
> please confirm your full name for me, as this is what=E2=80=99s registere=
d with us.
>
>
>
> Please also confirm that it=E2=80=99s a PUK code you=E2=80=99re looking f=
or and if this is
> the error on your screen. If so, please let me know what type of phone
> you=E2=80=99re using.
>
>
>
> Once I have this information, I can reply by email to let you know what y=
our
> next steps are, or if you have an another number I can call you on, I can=
 go
> through the steps with you.
>
>
>
>
>
> Thanks again and I hope to hear from you soon.
>
>
>
>
>
>
>
> Sarah Kyle
>
> Three Executive Office
>

18 Sep 2014

How will mobile provider Three UK - solve this awful crisis?

Mother 4 Justice Three is a company working with Hong Kong. It's very sad their policy is neglectful and harmful, what could that purpose be?

UPDATE How are we supposed to have a sim card that's been lost for over a year? How to do anything without a phone? Horrible service, have been in touch with policy and CEO's via contacts. Heads should roll a lot Three, you are excessively negligent - where else does this negligence reflect? Wonder what my Canadian friends and family in England friends will think of this?

Hi there,

As promised I've responded as soon as I have received your email. However I will need to ask you to provide me with your full name as for security reasons we cannot accept EC. We will also need the last 6 digits on your SIM card please; again this is in place for your own security.

Once I have these details I will be able to provide you with the information requested and get this matter dealt with for you.

Many thanks,

John

Accenture and Three UK [a problem] 

Three Customer Complaints
Hutchison 3G UK Ltd.
PO Box 333
Glasgow
G2 9AG

18/09/2014

Re: Accenture and Three UK


Dear Sir

As a very good friend to some of the world's most influential investors, I am sorry to see Three has such a horribly poor service when it comes to technical issues like mine. The staff find it amusing that huge things are lost and harmed? What sort of NPD mindset are you purveying by proxy? What is the purpose, what does it serve, that you do not respond with a fix to emergency emails? How do you know that many thousands of lives may have been lost due your negligence?

Your service is leaving sick people without access to a phone. I have needed my PUK code for 48 hours, [snipped detail], your staff are disgustingly negligent mickey-takers, your service should be stopped and I have been forced to be in contact with OFCOM about this awful service, are you part of Accenture still? Awful, negligent show

Yours sincerely

E.C.Lucye Robillard

[snip]  http://mother-4-justice.blogspot.ie AYE